A silent period activates the 'auto-off' function of my monitors. An input of -74 dBu (minimum) activates 'auto-on.' Connected to my powered-on audio interface, with no input and the volume to Mains muted, the auto-off does not activate. (It does activate when the interface is off.) I'm using new Mogami balanced cables (balanced connections are supported by the interface and monitors). Swapping to another set of similar cables changes nothing. The auto-off does activate (as it should) when the interface is bypassed.
This unit is a replacement for another that the customer service concluded was not working properly (based on a different symptom, which may or may not be related to this). With the 1st unit I had, one of two channels did activate the auto-off as expected, the other did not. (There's more: With the 1st unit, this behavior persisted with the interface shut off - although not when disconnected from power.) When I asked about this, customer service responded "Do you hear any difference in sound between left and right outputs?"
This sort of stuff drives me nuts. Should I worry about any of this? Is "do you hear any difference" the sole criteria for determining whether I should ignore this issue and simply take it for granted the interface is acceptable?
Thanks, Scott