A technical support community for Apple Logic Pro users.

 
ed_soundrays
Topic Author
Posts: 3
Joined: Fri Dec 11, 2020 12:57 pm

Presonus Faderport 2018 doesn't scroll through all channels on Logic Pro 10.5.1

Wed Oct 27, 2021 4:39 am

Hello,

I am going completely mad trying to make my Faderport (v2 2018) work properly on Logic 10.5.1

I have been using the Faderport since a couple of years and always worked great. Since a few weeks and out of the blue it stopped scrolling properly through all channels of my projects. It seems to be skipping through banks of 8 channels although the number of the channels it skips is not always the same and changes if I'm controlling an existing project or a new fresh project.
The controller skips a number of channel and lands to the channels below, then scrolls through a few more and then stops at a certain point (usually not on the last channel of the project). when I scroll back the controller behaves weirdly, sometimes landing at the top of the page, sometimes on a random channel.

I am running Universal Control 3.6 and did the firmware update to v3.44, although the problem was happening already before the firmware update. Tried to reset controller preferences, reinstall the firmware and universal control, reset all the preferences in the Midi Studio, everything without succes.

Tried solving then problem with the Presonus customer support but didn't get any useful information. They suggest it's a hardware problem and I should send it back to Thomann and get a new one. This is hard to believe for me as I tested it in Ableton Live and it works as it should.

Any help on how I can get my Faderport working again on Logic would be highly appreciated.

My system is:
Mac Mini late 2012 with OSX 10.14
Logic Pro X 10.5.1
Universal Control 3.6
Faderport Firmware v3.44

Thanks in advance

E.
Mac Mini Late 2021 w OSX 10.14 - 16GB Ram
Logic Pro X 10.5.1
 
JakobP
Posts: 2291
Joined: Sun Aug 17, 2014 1:49 pm
Location: Stockholm

Re: Presonus Faderport 2018 doesn't scroll through all channels on Logic Pro 10.5.1

Wed Oct 27, 2021 7:15 am

I would try thrashing the control surface preferences file and then reinstall the Faderport in control surfaces setup... Filename is com.apple.logic.pro.cs and you find it in your user preferences folder.
Logic Pro 10.5.1 • OS X 10.14.6 • MBP 15" Early 2013 • 2.4 GHz Intel Core i7 • 8GB RAM • iMac 27 Late 2013 • 3.4 GHz Intel Core i5 • 16GB RAM • Focusrite Saffire 6 USB • cheap midi keyboard • Korg NanoKontrol • Roland UM-One mkII • Behringer FCB1010 • Gibson ES335
 
sunbrother
Posts: 54
Joined: Sun Sep 26, 2021 9:55 am

Re: Presonus Faderport 2018 doesn't scroll through all channels on Logic Pro 10.5.1

Wed Oct 27, 2021 9:45 am

I had a similar thing happen with my FP 2018. The problem was it would reinstall the Control Surface with the wrong preferences every time I plugged it in. If that’s your issue too, you can turn off the automatic control service scanning/installation in the control surface menu, remove some duplicates, and create a new one that’s the right type of MCU. I think Pro is the correct one? One of them will have issues with banking sometimes and the other won’t. Now mine works perfectly with Logic.

Also I’ve gradually decreased my amount of Presonus equipment over interactions like that; telling you to return equipment, wipe hard drives, or buy new computers over simple issues is fairly typical of Presonus Support.
 
ed_soundrays
Topic Author
Posts: 3
Joined: Fri Dec 11, 2020 12:57 pm

Re: Presonus Faderport 2018 doesn't scroll through all channels on Logic Pro 10.5.1

Thu Oct 28, 2021 5:10 am

@JakobP @sunbrother many thanks to you both for your quick and helpful answers. In fact I deleted the Preferences from the library and reinstalled and it now works again!!! Thank you!
I really wish that the Presonus support would have told me that from the beginning, doesn't seem so difficult at all and something they should totally be aware of.....

Cheers
E.
Mac Mini Late 2021 w OSX 10.14 - 16GB Ram
Logic Pro X 10.5.1
 
JakobP
Posts: 2291
Joined: Sun Aug 17, 2014 1:49 pm
Location: Stockholm

Re: Presonus Faderport 2018 doesn't scroll through all channels on Logic Pro 10.5.1

Thu Oct 28, 2021 6:51 am

Great news, you're welcome :)
Logic Pro 10.5.1 • OS X 10.14.6 • MBP 15" Early 2013 • 2.4 GHz Intel Core i7 • 8GB RAM • iMac 27 Late 2013 • 3.4 GHz Intel Core i5 • 16GB RAM • Focusrite Saffire 6 USB • cheap midi keyboard • Korg NanoKontrol • Roland UM-One mkII • Behringer FCB1010 • Gibson ES335