A technical support community for Apple Logic Pro users.



 
danlister
Topic Author
Posts: 6
Joined: Fri Sep 09, 2011 9:40 am

LPX - Basic Content installation never completes

Wed Jul 17, 2013 2:54 pm

I've downloaded Logic Pro X from the App Store and have installed it successfully. Upon opening up the app for the first time, the basic content download begins. The basic content package downloads successfully and starts to install. Has anyone found that the installation of basic content package never completes? The progress bar, for me, stays at the same location and does so for what seems to be an infinite amount of time.

I've tried installing the package manually by finding the basic content package. This seems to work to some extent but Logic thinks that there is missing basic content and tries to download the basic content package again, only for it to sit at the installing phase.

Any help would be greatly appreciated? I've contacted Apple Support which didn't really help much.

Thanks,
Dan.
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Eric Cardenas
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Location: Uppsala, Sweden
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Re: LPX - Basic Content installation never completes

Wed Jul 17, 2013 2:58 pm

Try booting the computer into Safe mode by holding down Shift.
Eric Bradley Cardenas
EC Making Sound
Mac mini 2.6 GHz 16GB RAM Areca⚡RAID | MacBook Pro 2.3 GHz 16GB RAM | Os 10.12.6
Logic Pro 10.3.3 | RME Fireface UFX | Adam A7 + Sub8 | Spectrasonics | Softube
 
danlister
Topic Author
Posts: 6
Joined: Fri Sep 09, 2011 9:40 am

Re: LPX - Basic Content installation never completes

Wed Jul 17, 2013 3:21 pm

Thanks Eric. That worked a treat. Next stumbling block: Downloading of additional content throws a 'The content server is unreachable.' error.
 
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Eric Cardenas
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Re: LPX - Basic Content installation never completes

Wed Jul 17, 2013 3:38 pm

You're welcome! :D
Maybe the server is being hammered?
Eric Bradley Cardenas
EC Making Sound
Mac mini 2.6 GHz 16GB RAM Areca⚡RAID | MacBook Pro 2.3 GHz 16GB RAM | Os 10.12.6
Logic Pro 10.3.3 | RME Fireface UFX | Adam A7 + Sub8 | Spectrasonics | Softube
 
danlister
Topic Author
Posts: 6
Joined: Fri Sep 09, 2011 9:40 am

Re: LPX - Basic Content installation never completes

Wed Jul 17, 2013 4:12 pm

Possibly. It seems to work when not in Safe Mode.
 
David T
Posts: 150
Joined: Mon Jul 28, 2008 6:28 am
Location: South Africa

Re: LPX - Basic Content installation never completes

Thu Jul 18, 2013 6:00 am

Checkout lpx_links a utilty to get the direct download links for the additional sample/sound content for Logic Pro X http://bit.ly/lpx_links
 
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basils
Posts: 342
Joined: Sun Feb 24, 2013 9:58 am

Re: LPX - Basic Content installation never completes

Thu Jul 18, 2013 6:18 am

I do a lot of big up / downloads as part of my job, and downloads will cease when the Mac sleeps or a screensaver kicks in . I use a free app called caffeine,http://caffeine.en.softonic.com/mac.
I works flawlessly. Just note though there are reasons why there are sleep modes and screensavers, so use judiciously.
Logic Pro 10.2.4
MacBook Pro 2.5 GHz Intel i7 16 GB Ram OSX 10.12 Sierra, Roland Octa-Capture
 
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Freis968
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Location: Ocoee, FL [USA]
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Re: LPX - Basic Content installation never completes

Fri Jul 19, 2013 11:51 am

I still cannot get past the install screen. I have been on with Apple tech support since Logic came out and after trying to boot into safe mode, creating another user, etc I was finally told today to try the following:

1.Call my ISP and have them clear my download cache file
2. Connect to my modem via ethernet instead of wi-fi and then try redownloading Logic.
3. Take my computer to another location and use someone else's network to download Logic

If none of these work I was told to call back so the engineers can work on some other option.

It sound as if they may be "reaching" for something...how can any of these honestly work?
iMac 27" - 2015 - 4Ghz - Core i7
24GB Ram, macOS High Sierra [10.13.2]
Logic Pro X [10.3.3]
 
seraglio
Posts: 1
Joined: Mon Jul 22, 2013 4:55 am

Re: LPX - Basic Content installation never completes

Mon Jul 22, 2013 4:59 am

I've got the same problem, even in safe boot mode it doesn't complete the installation. Standalone installation doesn't help either, Logic Pro keeps installing basic content on the start and the library is empty...
 
mkeschinger
Posts: 2
Joined: Thu Oct 31, 2013 8:21 am

Re: LPX - Basic Content installation never completes

Thu Oct 31, 2013 8:34 am

I've tried for 3 days now and still nothing.
Thought it was Mavericks so I did a full reinstall of Mt Lion .
Tried regular, tried safe mode, app cleaner, permissions reset... still nothing.
This is beyond frustrating...
Then I still have to get it to see Omnisphere...
Any other suggestions? OR is it time to go back to Garageband?

Really hoping this works...

2012 Macbook pro
479 Gb hd space available
4 gb ram
Ethernet connection to modem
up to 25 mb/s download
 
David T
Posts: 150
Joined: Mon Jul 28, 2008 6:28 am
Location: South Africa

Re: LPX - Basic Content installation never completes

Thu Oct 31, 2013 11:05 am

mkeschinger wrote:
I've tried for 3 days now and still nothing.
Thought it was Mavericks so I did a full reinstall of Mt Lion .
Tried regular, tried safe mode, app cleaner, permissions reset... still nothing.
This is beyond frustrating...
Then I still have to get it to see Omnisphere...
Any other suggestions? OR is it time to go back to Garageband?

Really hoping this works...

2012 Macbook pro
479 Gb hd space available
4 gb ram
Ethernet connection to modem
up to 25 mb/s download


Are you only trying to download the Basic Content?
Is do you can try the direct link > http://audiocontentdownload.apple.com/lp10_ms3_content_2013/ProAudioCoreContent10.pkg
Checkout lpx_links a utilty to get the direct download links for the additional sample/sound content for Logic Pro X http://bit.ly/lpx_links
 
mkeschinger
Posts: 2
Joined: Thu Oct 31, 2013 8:21 am

Re: LPX - Basic Content installation never completes

Thu Oct 31, 2013 11:22 am

does that install the basic lpx? then i can download the other content?
 
David T
Posts: 150
Joined: Mon Jul 28, 2008 6:28 am
Location: South Africa

Re: LPX - Basic Content installation never completes

Thu Oct 31, 2013 11:29 am

mkeschinger wrote:
does that install the basic lpx? then i can download the other content?


Yes, only the basic content.
You can get all the content links here:
http://www.logicprohelp.com/forum/viewtopic.php?f=1&t=97224&p=508165#p507669
Checkout lpx_links a utilty to get the direct download links for the additional sample/sound content for Logic Pro X http://bit.ly/lpx_links
 
Glesher
Posts: 1
Joined: Sun Mar 23, 2014 7:04 pm

Re: LPX - Basic Content installation never completes

Sun Mar 23, 2014 7:07 pm

So I've got the same problem installing content on my Mac.
Thus far I have restarted in safe mode, no help.
Called apple they said restart my network , then read my network settings, no help.

Any ideas
 
David T
Posts: 150
Joined: Mon Jul 28, 2008 6:28 am
Location: South Africa

Re: LPX - Basic Content installation never completes

Mon Mar 24, 2014 4:29 am

Glesher wrote:
So I've got the same problem installing content on my Mac.
Thus far I have restarted in safe mode, no help.
Called apple they said restart my network , then read my network settings, no help.

Any ideas



Try using the Logic Pro X Additional Content Downloader found here Logic Pro Utilities
Checkout lpx_links a utilty to get the direct download links for the additional sample/sound content for Logic Pro X http://bit.ly/lpx_links
 
mgrocki
Posts: 1
Joined: Sat Dec 02, 2017 5:54 pm

Re: LPX - Basic Content installation never completes

Sat Dec 02, 2017 5:57 pm

this issue seems to still be happening. ugh. do ANY of these threads have a solution????