have certain legal rights as a consumer or a purchaser ... rights which are set into laws
that vary from country to country. (Although they are fairly consistent as countries do trade with each other.) In the United States, this is the Uniform Commercial Code (UCC)
, or, technically speaking, laws that are directly based on it.
Among the many rights set forth are those described in the above WikiPedia article in the section, "Contract Repudiation and Breach."
include the implied warranty of fitness, and your right to demand cure (e.g. a refund, repair to your
satisfaction, and so on). If after a reasonable period of time you "timely and in good faith" determine that the goods are not acceptable to you, the vendor cannot say "no," because you're asserting that the sales contract
which you entered into with the seller has been breached.
Don't expect a support-guy on the phone to be able to implement the resolution: s/he probably does not have the authority to do so. But there will
be a "manager on duty" who does, or who can pass the matter to someone higher-up still.
EULAs and other so-called "exculpatory clauses" do not
have the legal power to deprive you of your rights under the law. (Furthermore, as one Federal judge once actually said from the bench, "Hell, I don't read them either ...")===Also, a clarification about my previous post:
under US Law, a "collection" is strictly an administrative practicality of letting you submit your paperwork in a bundle, (And, tacitly, encouraging you to thereby help out our always-swamped public paper-pushers.
) Write a hundred songs, and it'll cost you $35.00 to register them all at once: exactly the same price as for one. Registration and protection applies individually to each and every song, as though you'd just spent $3,500.00, but you didn't have to.
Formal copyright registration also
acts as a claim of title
on your part, and many organizations won't even look at your stuff if you can't provide the registration: the legal risks to them are just too great. By having a verified registration-number in their "due diligence" file, they can safely consider licensing and using it, having demonstrated that they are "minding their P's and Q's."