David Nahmani wrote:
I'm very sorry to hear. Can't you call and ask to talk to a manager to escalate the issue? If push comes to shove, I suppose you could contact your credit card company and ask them to refuse to pay for this order, given that you never received it. Then if you receive the package from UPS, refuse it. Let Apple deal with their own mess?
This is not fun when this kind of things happen.
The rest of the sage:
Spoke with Apple last Friday - they assured me the issue had been "escalated" and that, if I did not hear from anyone by this morning (Monday) that the 'specialist' would make sure a new computer was sent out via expedited delivery
So, I waited until 12noon today before reaching out to Apple again
I initiated a chat on the Apple website and, after a few minutes, the 'specialist' informed me they did nt have the resources to assist me - despite my having used the chat feature to discuss this issue previously - and that I would have to call the support line
I called the support line and was informed the issue had NOT been escalated but that it now would be and I should have an answer within 24 hours
After waiting over 24 hours without word, I called Apple again
The rep stated that the other rep should not have told me it was a 24 hour turn around time and it is actually a 48 hour turn around time - so I told her that every time I call I get a different answer — she said management will DEFINITELY contact me within 48 hours - I interjected that it should now be 24 hours since I called yesterday — after a few moments of silence, she came back on the line and informed me that she was looking at the wrong date on her calendar — what a disaster!!!
Could it be over...
I finally received a phone call from the management team at Apple -- they apologized and, while I was on the phone, informed me that a new computer would be sent out and provided me with new order and tracking numbers
Is this finally resolved?