Staleyolk Posted April 19, 2011 Share Posted April 19, 2011 just got my drives, installed the latest drivers, It shows up under devices ion finder and on my desktop but is not being recognized by Glyph manager. What do I do? -Matthew Quote Link to comment Share on other sites More sharing options...
David Nahmani Posted April 19, 2011 Share Posted April 19, 2011 Call Glyph? The extra money you spent choosing the most expensive drives on the planet is supposed to go toward excellent tech support quality. Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 19, 2011 Author Share Posted April 19, 2011 I just tried calling and the office is closed I'm gonna try and troubleshoot for a bit longer before I leave them a message. Just curious if anyone here had some advice Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 19, 2011 Author Share Posted April 19, 2011 Okay so I just started from scratch and Reformatted it as Mac OS Extended (Journaled) and re-named the volume to "virtual Instruments" In Disk Utility. I was prompted By Os to use the drive for time machine and I chose no. I opened up Gyph Manager and behold... A blank form stared back at me. "System status No glyph RAID arrays found! Ack. Why? I know I can still go ahead and start installing my instruments and It will function properly but it bothers me that I'll not be able to take full advantage of the manager software. There's no reason for this. I also shot off a detailed e-mail off to glyph but I don't expect to hear back from them until at least tommorow. ~Sigh~ Quote Link to comment Share on other sites More sharing options...
David Nahmani Posted April 19, 2011 Share Posted April 19, 2011 What unit/drive(s) are you using exactly? How is it connected to your computer? Does it have GM status leds on the front panel? If it does, how are they lit? Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 19, 2011 Author Share Posted April 19, 2011 Glyph Portagig 62 connected via firewire 800, also plugged in with my splendid DC 12v wall wart. The blue LED on the unit is indeed lit up. Sorry I'm gonna update my signature right now. I was gonna update it as soon as my new rig/musical weapon was fully operational but I guess with all this excitement I should do it now. Quote Link to comment Share on other sites More sharing options...
David Nahmani Posted April 19, 2011 Share Posted April 19, 2011 What color does the led lit up? Yellow would indicate a problem. . . Did you try the obvious computer shut down, plug the RAID into another FW800 port (if you have another one) and restart? Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 19, 2011 Author Share Posted April 19, 2011 Alright here's my new sig. I just shut down and restarted with the drive hooked up to the second FW800 connection available on the back of the drive and it is still not showing up in Manager. The LED is blue Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 19, 2011 Author Share Posted April 19, 2011 might I also mention that I greatly appreciate your speedy posts and interest in my issue David Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 20, 2011 Author Share Posted April 20, 2011 Now this is very interesting, I decided to ignore this issue for the remainder of the evening and so I went ahead and installed omnisphere on the glyph drive. After the lengthy install I had to give up my FW800 port to plug in my interface... now this time I attached the drive via usb 2.0 and "ta-da" It is finally recognized by glyph manager! Awesome. So I decided to shut everything down and hook the drive up with FW800 again, and I am shocked to report that my drive's status/health is unable to be viewed or properly recognized by Glyph Manager when hooked up with FW800! I will be phoning them tomorrow with these concerns/findings and I will also report back to this thread. Oh... and upon launching Logic for the first time after my omnisphere installation I noticed that It Did Not scan for new audio units and There is no spectrasonics found under AU Instruments on software instrument tracks! I am new to using external storage in my project studio setup but I really don't know where I went wrong here. All I did is I changed the install location from my system drive to the Glyph Drive and proceeded to do that for all 6 discs. Quote Link to comment Share on other sites More sharing options...
triplets Posted April 20, 2011 Share Posted April 20, 2011 Are you running Logic in 64-bit? If yes, switch back to 32 bit so it scans your plugins correctly. Maybe even your drive will show up. Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 20, 2011 Author Share Posted April 20, 2011 nope running logic in 32 bit. I will be doing my sessions in 64 bit once I get everything installed properly. But yeah I think my problem with the omnisphere install was that If I remember correctly from my previous install on my old computer is that certain files (other than samples) need to be on the system drive but yeah this thread is going way off topic. I'm ready to let it die now but I'm shocked to find that Glyph manager only detects the drive when hooked up via usb. Very odd. Quote Link to comment Share on other sites More sharing options...
triplets Posted April 20, 2011 Share Posted April 20, 2011 Can you check with another computer, to rule out that it's your firewire bus? Quote Link to comment Share on other sites More sharing options...
Eric Cardenas Posted April 20, 2011 Share Posted April 20, 2011 I see that you are using the latest MacBook Pro. This computer boots into a 64-bit kernel by default. Try powering on the computer wile pressing 3 and 2 to get it to boot into the 32-bit kernel. Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 21, 2011 Author Share Posted April 21, 2011 triplets Posted: Wed Apr 20, 2011 3:02 pm Post subject: Can you check with another computer, to rule out that it's your firewire bus? No this is my only computer EricBradley Posted: Wed Apr 20, 2011 3:05 pm Post subject: I see that you are using the latest MacBook Pro. This computer boots into a 64-bit kernel by default. Try powering on the computer wile pressing 3 and 2 to get it to boot into the 32-bit kernel? Thanks for that info, I tried that out and launched logic. Omnisphere still does not appear under Audio units. However I came across this message on the Spectrasonics website So I have serious problems here... I followed those directions and still nothing. This Whole external drive thing is being a huge unpleasant experience. Glyphtech haven't even bothered to e-mai lme back yet. I'm posting here, troubleshooting. Everything that could possibly go wrong is. I decided to take a break from getting omnisphere to work by trying to install my smallest play library. So i tried installing "Voices of Passion" and this is the message I got (check next post) these installation issues along with my drive not being recognized in the manager (when hooked up with firewire) is enough to drive a man mad Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 21, 2011 Author Share Posted April 21, 2011 Here's that message I get when trying to install voices of passion. Quote Link to comment Share on other sites More sharing options...
Eric Cardenas Posted April 21, 2011 Share Posted April 21, 2011 I see that you are using the latest MacBook Pro. This computer boots into a 64-bit kernel by default. Try powering on the computer wile pressing 3 and 2 to get it to boot into the 32-bit kernel? Thanks for that info, I tried that out and launched logic. Omnisphere still does not appear under Audio units. However I came across this message on the Spectrasonics website Hi there again. Just to clarify: The information about the kernel had nothing to do with your Omnisphere problem. What it can do is help you connect to the drive via firewire depending on which driver your enclosure supports. Quote Link to comment Share on other sites More sharing options...
Eriksimon Posted April 21, 2011 Share Posted April 21, 2011 Very cryptic, yes... So install it on your startup drive. No choice. Not related to your FW issue, either. You should really try to connect6 anything else that has proven to work to the FW port, just to rule out that the port is defective. Also, are you positive you've got the correct and unbroken FW cable? Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 21, 2011 Author Share Posted April 21, 2011 oh yah and what else. Besides the e-mails that I shot off to Glyph tech support as well as the e-mail that I sent to head of glyph tech support yesterday I also registered my drive on their website today. I've spent so much time on the internet and my computer trying to sort out this disaster. Quote Link to comment Share on other sites More sharing options...
Eriksimon Posted April 21, 2011 Share Posted April 21, 2011 If you stop calling it a disaster, you may notice the deal is not really THAT big. A Tsunami with thousands killed, that's a disaster. This is merely annoying. Go and do something else for a while, too much impatience clogs the heart, eventually. Seriously. It isn't worth it. Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 21, 2011 Author Share Posted April 21, 2011 Eriksimon Posted: Wed Apr 20, 2011 6:19 pm Post subject: If you stop calling it a disaster, you may notice the deal is not really THAT big. A Tsunami with thousands killed, that's a disaster. This is merely annoying. Go and do something else for a while, too much impatience clogs the heart, eventually. Seriously. It isn't worth it. You are absolutely right. I'll quit being so dramatic I really appreciate you all answering to my posts EricBradley Posted: Wed Apr 20, 2011 6:08 pm Post subject: Staleyolk wrote: EricBradley wrote: I see that you are using the latest MacBook Pro. This computer boots into a 64-bit kernel by default. Try powering on the computer wile pressing 3 and 2 to get it to boot into the 32-bit kernel? Thanks for that info, I tried that out and launched logic. Omnisphere still does not appear under Audio units. However I came across this message on the Spectrasonics website Hi there again. Just to clarify: The information about the kernel had nothing to do with your Omnisphere problem. What it can do is help you connect to the drive via firewire depending on which driver your enclosure supports. Alright we have some success here! 1 step in the right direction. I have my Os booted as a 32-bit kernel and my drive hooked up via FW800. Glyph Manager appears 100% as it should Thankyou EricBradley. I've also filled out a form with Eastwest/Quantum leap at this point about my Voices Of Passion headache. Any Play users with external drives here? (Is the sky blue?) lol I know your here somewhere please don't be shy. Is there certain files(other than the samples) that need to be on the system drive? Any other advice or experience -Matthew Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 21, 2011 Author Share Posted April 21, 2011 Eriksimon Posted: Wed Apr 20, 2011 6:19 pm Post subject: If you stop calling it a disaster, you may notice the deal is not really THAT big. A Tsunami with thousands killed, that's a disaster. This is merely annoying. Go and do something else for a while, too much impatience clogs the heart, eventually. Seriously. It isn't worth it. You are absolutely right. I'll quit being so dramatic I really appreciate you all answering to my posts EricBradley Posted: Wed Apr 20, 2011 6:08 pm Post subject: Staleyolk wrote: EricBradley wrote: I see that you are using the latest MacBook Pro. This computer boots into a 64-bit kernel by default. Try powering on the computer wile pressing 3 and 2 to get it to boot into the 32-bit kernel? Thanks for that info, I tried that out and launched logic. Omnisphere still does not appear under Audio units. However I came across this message on the Spectrasonics website Hi there again. Just to clarify: The information about the kernel had nothing to do with your Omnisphere problem. What it can do is help you connect to the drive via firewire depending on which driver your enclosure supports. Alright we have some success here! 1 step in the right direction. I have my Os booted as a 32-bit kernel and my drive hooked up via FW800. Glyph Manager appears 100% as it should Thankyou EricBradley. I've also filled out a form with Eastwest/Quantum leap at this point about my Voices Of Passion headache. Any Play users with external drives here? (Is the sky blue?) lol I know your here somewhere please don't be shy. Is there certain files(other than the samples) that need to be on the system drive? Any other advice or experience -Matthew Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 21, 2011 Author Share Posted April 21, 2011 EricBradley Posted: Wed Apr 20, 2011 6:08 pm Post subject: Staleyolk wrote: EricBradley wrote: I see that you are using the latest MacBook Pro. This computer boots into a 64-bit kernel by default. Try powering on the computer wile pressing 3 and 2 to get it to boot into the 32-bit kernel? Thanks for that info, I tried that out and launched logic. Omnisphere still does not appear under Audio units. However I came across this message on the Spectrasonics website Hi there again. Just to clarify: The information about the kernel had nothing to do with your Omnisphere problem. What it can do is help you connect to the drive via firewire depending on which driver your enclosure supports. Quote Link to comment Share on other sites More sharing options...
Eric Cardenas Posted April 21, 2011 Share Posted April 21, 2011 Ok. So it worked! Now the only problem is that your computer will default to the 64-bit kernel every time you reboot. So the solution is this: Launch the terminal and type: sudo systemsetup -setkernelbootarchitecture i386 This will make your computer boot into 32-bit kernel every time. (If you for some reason want to go back to the original setting you'll have to type this: sudo systemsetup -setkernelbootarchitecture x86_64 ) Quote Link to comment Share on other sites More sharing options...
Staleyolk Posted April 21, 2011 Author Share Posted April 21, 2011 EricBradley Posted: Wed Apr 20, 2011 6:51 pm Post subject: Ok. So it worked! Now the only problem is that your computer will default to the 64-bit kernel every time you reboot. So the solution is this: Launch the terminal and type: sudo systemsetup -setkernelbootarchitecture i386 This will make your computer boot into 32-bit kernel every time. Just did this command in the terminal and everything worked as it should. More good news as well Omnisphere is working and running as it should. I now have omnisphere streaming from my external drive into my logic session. Now I just gotta figure out what Play's problem is with my drive? Quote Link to comment Share on other sites More sharing options...
Eric Cardenas Posted April 21, 2011 Share Posted April 21, 2011 You're Welcome! And good luck on the play thing. Quote Link to comment Share on other sites More sharing options...
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